Refund & Exchange Policy for the Roobeez Chick and Hatching Egg Boxes
At Roobeez, we’re passionate about connecting you with the joy of raising unique and beautiful poultry breeds. Each chick and hatching egg box is carefully curated to give you a one-of-a-kind experience, and a lot of planning and love goes into preparing every order. Because of this, we’ve created a refund policy that reflects the special nature of these products while supporting your satisfaction.
Refunds
Refund Requests Accepted Until April 15, 2025
We understand that plans can change. If you need to cancel your order, we’re happy to provide a full refund up until April 15, 2025. After this date, refunds will no longer be available due to the extensive preparation and coordination involved in creating your box.
1-Week Guarantee for Baby Chicks
Together with our breeders, we stand behind a 1-week guarantee from the time you receive your baby chicks. While we cannot control external environments once the chicks are in your care, we encourage you to reach out to us immediately if you experience any potential issues. We’re here to assist and advise you through any challenges.
Hatching Variability
Hatching poultry is a rewarding adventure, but it does come with variables. Outcomes may differ based on care, breed traits, and environmental factors. While we can’t guarantee specific results, we’re committed to supporting you every step of the way with helpful resources and guidance.
Avian Influenza Notice
We are closely monitoring the ongoing Avian Influenza situation. In the event that poultry quarantines or government mandates prevent us from fulfilling your order, we will issue a full refund for any impacted purchases. Thank you for your understanding as we navigate these circumstances.
Exchanges
Breed Exchanges: Not quite satisfied with the breeds in your box? We may be able to arrange an exchange or provide additional options to make your flock feel just right. Simply reach out to our team, and we’ll do our best to make it right.
How to Reach Us: If you have concerns about your order, please contact us as soon as possible at hello@roobeez.com. We’ll work with you to find a solution because your experience is important to us.
Our Promise
Every chick and egg in your box is a testament to the hard work and care of local breeders who are dedicated to preserving rare and beloved poultry breeds. By choosing Roobeez, you’re not just adding to your flock – you’re supporting a community of farmers who pour their hearts into raising these incredible birds.
If you ever have questions or need guidance, we’re here to help. Thank you for trusting Roobeez to bring the joy of poultry raising to your home.